Terms & Conditions


These Terms and Conditions apply to your use of the ElekDirect website and every order placed with ElekDirect  

  1. 1.   Our contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement.  However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us.  Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar. In the event of these circumstances we will refund you any price you’ve paid to us.

  1. 2.   Availability

We display our availability on the website and also display when you can have it delivered. We deliver hundred of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

  1. 3.   Website information

We try to specify accurate dimensions for every product listed on our website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However we can’t guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.


You acknowledge and agree that:

a)       The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

b)       We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

  1. 4.   Prices

All the prices we display include VAT and exclude delivery unless stated specifically on the website.

  1. 5.   Payment

You won’t be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra. If there are any problems with receiving payment we’ll let you know.


  1. 6.   Delivery

We deliver to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, Scilly Isles, the Isle of Man, the Isle of Wight, Northern Ireland or the Republic of Ireland) normally through our sister company, Expert Logistics Limited. Expert has a phenomenal delivery success rate that we are very proud of and a will to deliver that we cannot fault. However, from time to time we may also need to use other delivery agents.


The products we sell are often big and heavy things to lift, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. In these situations they may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we’ll block any affected dates out of the checkout delivery calendar. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

  1. 7.   Cancellation

If you’re not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, the product must be unused. Your refund will be made within 14 days of collection of the appliance.


To cancel a product and request collection please call 01204 531 234. We’ll collect your product within a reasonable time from when you cancel and on a day that suits you.


Our 14 day cancellation policy also applies to any additional services you may have ordered.  If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed.  If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

  1. 8.   If products are faulty

As a consumer, you have legal rights in relation to products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with this contract. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.

  1. 9.   Things beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control.  Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat
    or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks


Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

  1. 10.            Our liability to you

Given that most people are honest and fair, we’ll do what we believe is right and fair if we fail to comply with these Terms We do admit to getting some stuff wrong now and again and we’ll hold our hands up if we do; in such circumstances we will be responsible for the loss or damage you suffer that us reasonably foreseeable. However the maximum we will pay out for food loss or any ancillary damaged items (excluding the cost of appliances themselves) will be £50 per product.


We only supply products for domestic and private use. You agree not to use products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability for:

a)       death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

b)       fraud or fraudulent misrepresentation;

c)        breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d)       breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e)       defective products under the Consumer Protection Act 1987.

  1. Information about us and how to contact us

Products purchased from the ElekDirect website are being sold by ElekDirect Limited, a company registered in England and Wales. Our company registration number is 08328323 and our registered office is at Unit G/G, 14-16 Gilnow Mill Industrial Estate, Spa Road, Bolton, BL1 4SF. Our registered VAT number is GB945698169.

If you need to speak to an advisor, please call 01204 531 234. Lines are open Monday – Friday 9am to 5pm, Saturday 10am to 4pm and Sunday 11am to 3pm.


Alternatively, you can email us on Sales@elekdirect.co.uk or write to us at the address given above.

  1. How we may use your personal information

We will use the personal information you provide to us to:

a)       supply and deliver the products;

b)       process your payment for such products; and

c)        inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.


You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do.  We will not give your personal data to any other third party without your consent.

  1. 13.            General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.


Website information

The product you see advertised is the exact product that will be delivered to you. Please ensure you fully check the measurements prior to ordering. If you are un-sure in anyway please do not hesitate to contact our sales office.

When your item is delivered to you please inspect the item fully prior to signing. ( For further details please see our delivery section ) .

The company does not accept any liability implied or otherwise for loss of earnings due to delays on delivery, neither for faulty plumbing or connections. Or indeed un-installation. Please make sure you only book these once the item is in your possession. In the case of refrigeration units please make sure your appliance is installed properly and is working to your complete satisfaction prior to purchasing any food stuffs. The company does not accept any responsibility for any onward losses.


Under the sale of goods act-distance selling regulations . You have the right to cancel the order within 7 days of receipt. Unwanted and unused items can be returned within 7 days of delivery for a refund, we will only refund the amount paid for the item not the post and packaging charges.The item must be in it’s original packaging with all accessories included. Refunds will be issued for the product only and not the carriage charges incurred. The original carriage fee is not refundable.The company will arrange collection if necessary , this will be charged at our standard rate.


Please see our section on delivery terms.


All prices advertised are inclusive of VAT and exclude delivery. Various delivery charges are applicable due to your location.

If you are un-sure in anyway please do not hesitate to contact the sales office


We do not share your details with any third party companies. Rest assured your details will be kept with us for a certain time and again NOT shared with any other companies.


We accept all major credit and debit cards. We will deliver only to the registered card holders address. Please note we do NOT Accept American express.

Customer Service

In a nutshell we are a friendly no nonsense company supplying major appliances. All appliances advertised are in stock , we do not sell items we do not have. If you are local to us then please feel free to call in and view all our products for sale.

If you would like to speak to a member of our sales team please do not hesitate to ring on 01204 531234, If you wish us to call you then please drop an email to : Sales@elekdirect.co.uk